Shipping & Returns - Information About Zimthaus Ch

Shipping & Returns

Delivery to Switzerland and the Principality of Liechtenstein

Delivery is carried out by the Swiss Post, normally within 2-3 business days. Should a product be undeliverable in that time, the customer will be immediately informed of the estimated delivery date via email. If the goods are not received by the customer within 30 days after placing the order, the customer may cancel the contract. If the ordered goods cannot be delivered for reasons beyond our control, we are entitled to withdraw from the purchase contract in part or in full and to repay the payments already received by the customer.

Zimthaus.ch cannot be held responsible for any losses, inconveniences, fees, or other damages caused by delayed deliveries.

If goods with obvious transport damage are delivered, please immediately report such faults to the Swiss Post, which is responsible for the delivery, and please contact us immediately.

Partial deliveries are permitted. Should additional delivery costs arise, these are assumed by Zimthaus.ch.



Shipping charges for Switzerland

The shipping charges for our cinnamon insoles on orders up to CHF 50.- are a flat rate of CHF 2.-

If the order contains shoes (flip-flops, slippers, and house shoes), or if you only order shoes without cinnamon insoles, orders with a value less than CHF 50.- have a flat shipping rate of CHF 6.-

On orders with a value over CHF 50.-, you will receive all products with free shipping.


Cinnamon insoles on orders up to CHF 50.- = CHF 2.-
Cinnamon insoles on orders over CHF 50.- = free shipping
Shoes (flip-flops, slippers, and house shoes) on orders up to CHF 50.- = CHF 6.-
Shoes (flip-flops, slippers, and house shoes) on orders over CHF 50.- = free shipping




Shipping and handling EU

The delivery is done either by DHL or the country’s postal service. Delivery normally occurs within 5-7 business days. Delays in customs may occur for deliveries outside Switzerland. Please therefore expect a longer delivery time. For orders outside Switzerland, you must assume the costs for customs and, where applicable, taxes and/or processing fees of the respective country. Please inquire about your country’s local regulations.

The shipping costs for our cinnamon insoles on orders up to CHF 50.- are a flat rate of CHF 2.-

If the order contains shoes (flip-flops, slippers, and house shoes), or if you only order shoes without cinnamon insoles, orders with a value less than CHF 50.- have a flat shipping rate of CHF 6.-

On orders with a value over CHF 50.-, you will receive all products with free shipping.


Cinnamon insoles on orders up to CHF 50.- = CHF 2.-
Cinnamon insoles on orders over CHF 50.- = free shipping
Shoes (flip-flops, slippers, and house shoes) on orders up to CHF 50.- = CHF 6.-
Shoes (flip-flops, slippers, and house shoes) on orders over CHF 50.- = free shipping



 

Shipping and handling worldwide (outside of EU)

The delivery is done either by DHL or the country’s postal service. Delivery normally occurs within 10 business days. Delays in customs may occur for deliveries outside Switzerland. Please therefore expect a longer delivery time. For orders outside Switzerland, you must assume the costs for customs and, where applicable, taxes and/or processing fees of the respective country. Please inquire about your country’s local regulations.

iThe shipping costs for our cinnamon insoles on orders up to CHF 150.- are a flat rate of CHF 6.-

If the order contains shoes (flip-flops, slippers, and house shoes), or if you only order shoes without cinnamon insoles, orders with a value less than CHF 50.- have a flat shipping rate of CHF 10.- On orders between CHF 50.- and CHF 150.-, the shipping rate is CHF 20.-

On orders with a value over CHF 150.-, you will receive all products with free shipping.

Cinnamon insoles on orders up to CHF 50.- = CHF 6.-
Cinnamon insoles on orders over CHF 50.- = free shipping
Shoes (flip-flops, slippers, and house shoes) on orders up to CHF 50.- = CHF 10.-
Shoes (flip-flops, slippers, and house shoes) on orders up to CHF 150.- = CHF 20.-
Shoes (flip-flops, slippers, and house shoes) on orders over CHF 150.- = free shipping

 



Payment

Paypal Payment:
When paying via Paypal, you will be directed to the Paypal website at the end of the ordering process. Please log in with your Paypal account information here and confirm the payment. You will then receive a confirmation of your order via our website and by email.

Payment with PostFinance (for Swiss customers)
When you pay via PostFinance, you will be redirected to PostFinance at the end of the order process. You then have the option to either pay with your PostFinance card or via PostFinance's e-finance.

Payment by invoice (for customers from Switzerland and the Principality of Lichtenstein)
Within Switzerland and the Principality of Lichtenstein, we deliver orders with a value below CHF 150.- on account. You will first receive the goods and then have a payment period of 14 days. When paying by invoice, delivery to an address other than the invoice address or to company addresses is unfortunately not possible. We apologize for any inconvenience. We reserve the right to issue a credit check on a justified occasion. If the credit of the consumer is not guaranteed, we can refuse the delivery on invoice and we will direct you to alternative payment possibilities. Your personal details will be treated in accordance with the Data Protection Act and will not be passed on to third parties for advertising purposes.
 


Retention of title
The delivered goods remain our property until complete payment is made.